Frequently Asked Questions
Is there a Warranty?
Where are you located?
7788 Central Industrial Dr, Ste 6
Riviera Beach, FL 33404
What are your hours of operation?
We are open Monday-Friday, 10:00 AM - 5:00 PM EST.
We are closed Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Day and New Year's Day.
How long will it take my package to ship?
We generally ship all stocked parts within one business day.
Custom pieces have a lead time of approximately 5-6 months.
Can I pre/backorder something?
Yes you can. You can order through the website (if we are out of stock, there will be a notification in your shopping cart) or you can contact us here.
Do you ship internationally?
We ship anywhere in North and South America. Anything shipping outside our territory is covered by another one of the StillDragon Distributors.
Please be aware that our default shipper is UPS, the importer (customer/you) are responsible for border charges such as duties and taxes. You are welcome to e-mail us and request we ship via USPS at a higher rate, but you will most likely, not receive a COD charge to receive your package.
If the package is refused and returned to us, we will refund the parts minus the incurred shipping expenses. Please take note that, in order to have the packaged sent back to the US, we are charged the same duties and taxes as the COD, and these charges may be taken out of your refund.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Amazon has no control over these charges, nor can StillDragon predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
What payment methods do you accept?
Our website checkout is through Authorize.net which can accept Visa, MasterCard, and Discover. We can also accept PayPal, Checks, Money Orders, and Wire Transfers upon special request.
Do you offer any kind of financing?
We do not personally finance equipment, but we do work closely with a few finance companies. Contact us here and we can help make sure you get in contact with a reputable company and ensure that you're taken care of.
What is your return policy?
We offer a 30-day money back guarantee, no questions asked. Just return any product you’re not completely satisfied with, in unused condition, for a full refund.
Please contact us here if you would like to return anything.
What if items are lost or damaged while shipping?
We cover that.
Any damage that occurs before it arrives in your hands is on us. Just contact us here and we’ll make sure you’re all taken care of.
Please, if possible, let us know within 3 days of receipt and hold onto all packaging to help us expidite the claims process.
I’m pretty new at this, could you walk me through how your products work?
Absolutely. You can contact us here, and we are more than happy to any questions you might have.
You should also check out the instruction manuals we have posted here.
Also, our forum is a great resource for any technical questions you might encounter. You can talk to not only members of the StillDragon team, but also hundreds of other distillers from all over the world.
Can I come visit your warehouse?
Absolutely! We just ask that you schedule an appointment so we can make sure we’ll have the time to give you the attention you deserve.
Is distilling illegal?
It depends what you are distilling and where you are located. Distilling ethanol without a license is illegal in most countries. However essential oil extraction and water purification distillation laws vary depending on your location.
We strongly suggest that you investigate your local laws regarding distillation before purchasing any distillation equipment and that you fully comply with all necessary permitting requirements.
Here are some helpful links for applying for distillation permits:
I am concerned about my privacy and I have heard you have to turn over all your sales information to the TTB, is that true?
At this time, the TTB is NOT requiring that we submit any ongoing sales information.
Like all vendors of distilling equipment, the TTB requires that we keep records of certain sales information in accordance with 27 CFR 29 for a period of 3 years.
Previously, the TTB has required that we submit all sales of any tanks, such as the ones listed in the “Tanks” category on the website, and complete still systems, such as the ones listed under “Still Configurations.”
We have never been asked to submit any sales of individual parts and components.
In the past, we were required to supply the customer name, billing address, shipping address, phone number, email address, serial number, and ship date for applicable sales.
We at StillDragon have very strong beliefs regarding our customers’ right to privacy and we have not and will not turn over any more information than is legally required.
If you have any questions, please feel free to contact us here. (Last updated 2/17/15)
Could you have a custom piece made for me?
Yes we can.
Any Kettle, Fermenter, or Mash Tuns can be made to order with your specifications.
For our still parts, we can, but it is more difficult. All our parts are manufactured in China and most of vendors have minimum order quantities for custom pieces. It varies depending on which vendor but it is usually in the neighborhood of 100 pieces.
For simple modifications of our current products, we do have partnerships with local welders and we can have existing parts modified for an additional fee.
Please contact us here to discuss your project.